DELIVERY
UK Shipping

UK standard delivery, the charge is £5.95

Flower arrangements and bouquet orders will be delivery within 14 working days as they are made to order.

How will your order be packaged?

Where ever possible we try to be environmental friendly so re-using packaging where we can. 

Please be aware that we may bend long stems to fit into delivery boxes; they can easily be bent back into place.

 

International Shipping

We can deliver outside the UK - Prices usually start at £10.00 -

and is subject to where we are shipping and the weight of the order.

Shipping  prices are charged at cost.

Please contact us for an exact price and delivery timings.

RETURN POLICY

 

We know you will love your purchase as much as we do, but if you don’t and want to return your purchase our returns policy lasts 14 days. 

If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, please contact us immediately by email thegardenroomlondon@gmail.com and return your items in the same condition that you received it. It must also be in the original packaging.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you’ve done all of this and you still have not received your refund yet or heard from us, check with your bank account then contact us at thegardenroomlondon@gmail.com 

To return your product, you should mail your product to:

The Garden Room London

Unit 3 Deane House Studios

27 Greenwood Place

London NW5 1LB

 

You will be responsible for paying for your own shipping costs for returning your item. 

Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

PAYMENT METHODS

All major credit and debit cards + PAYPAL option.

SALE ITEMS

Only regular priced items may be refunded, unfortunately sale items cannot be refunded or exchanged.

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Call Us Now! +44 (0) 7711 636605
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